Experience the four seasons in Arizona! If you are looking to escape the heat of summer, our B&B provides a refreshing getaway convenient to Phoenix and Las Vegas near the Grand Canyon. In winter, escape to the snow and enjoy skiing, take a ride on the Polar Express, or view the canyon as a frosty wonderland. No matter when you plan to visit the Sheridan House Inn, be sure to review the policies below regarding our lodging accommodations.
Please see our COVID-19 Response page for policies and procedures put in place in 2020 during this pandemic. Please know that there is no “business as usual” as we all must work together for the well-being of our guests, our staff and ourselves, as we live on the property.
Child-Free Adult Environment
Our guests look forward to the adult setting of our inn, one of the only facilities outside of Sedona to do so; all guests must be age 16 or above, without exception.
Occupancy
Each guest room has a 2-person maximum occupancy, even the room with 2 full-size (double) beds. Should guests arrive with additional persons exceeding our maximum occupancy, an additional room will need to be purchased, subject to availability.
Availability and Rates
Sheridan House Inn is open all year and reservations can be made on our website or by phone. Taxes at the prevailing rate, which we pay to the State of Arizona, are added to the published room rates, which vary by season. We often offer specials or discounts only available when booking directly with us.
Deposit and Payment
If making a reservation directly with Sheridan House Inn, a deposit of one (1) night’s stay, plus tax, will be charged at the time of booking, and the remaining balance will be charged on the provided credit card in the week prior to arrival. For single night reservations, or those made within seven (7) days of arrival, the full reservation fee will be charged at the time of booking. Deposits and payments for reservations made through third-party websites such as Booking.com, Expedia, Hotels.com, etc. will be charged on the provided card per the payment policies of those companies which were agreed to during the booking process. See Group Reservations below for those booking three (3) or more rooms.
Cancellations
Circumstances with illnesses, jobs, weather, or family situations sometimes force changes to travel plans. If you booked direct through our website or via phone and cancel more than seven (7) days in advance of arrival, we will refund your deposit, minus a $25 cancellation fee per reservation. This fee also applies to changes to your arrival/departure date that result in a shorter stay. For reservations canceled within seven (7) days of arrival, or for no-shows, the full reservation fee is non-refundable unless your rooms(s) are re-booked by another party. We will refund the reservation fee of any rooms(s) we are able to re-book minus a $25 cancellation fee per reservation. No refunds are provided for late arrivals, early departures, or no-shows. Consider rescheduling your needed time away, based on availability and at prevailing rates, and we will waive fees. We can also provide a gift certificate if you are unable to reschedule when cancelling.
If you made your reservation through a third-party travel website such as Expedia, Hotels.com, Booking.com, etc., you are bound to the cancellation policies agreed to when booking on their websites. Those cancellation policies are often more stringent than our standard policies. Any reservation made with a third-party travel company must be canceled through that company directly.
We highly recommend purchasing trip insurance in the event that you have to cancel and incur non-refundable fees. Here is a link to the many options: http://www.travelinsurancereview.net/beginners-guide/. Check with your credit card provider, as some credit cards offer trip protection if you use them to make reservations.
Check-In
Open check-in time is between 4:00-6:00pm. If your travel plans get delayed, call or email with an approximate arrival time so we can be available to you. Please know that we are unable to allow any check-ins after 9:45pm, for the comfort of our other guests. Our property closes at 10:00pm each night and only existing registered guests have access to the buildings.
Directions
Some GPS programs – especially on iPhones – direct you onto Lewis Street, but it doesn’t go through; we recommend using Google Maps or Waze GPS. Sheridan House Inn is located at the cul-de-sac at the east end of Sheridan Ave., 3 blocks up the hill (south) from historic Route 66 in Williams – 460 E. Sheridan Avenue, Williams, AZ 86046. Turn south off Route 66 onto Slagel Street at the corner where you see Rod’s Steakhouse. Travel 3 blocks up the hill until Slagel ends at Sheridan Avenue, and turn left. Sheridan House Inn is at the end of Sheridan on the right.
Parking/Arrival Information
There are 3 parking spots in front of the garage doors at the top of the driveway; drive up the driveway and park in front of one of them or at the “loading/unloading only” sign temporarily until you unload your luggage. Plenty of additional parking is available in the cul-de-sac.
Come to the front door of our main house, just to the left of the welcome sign, and ring the bell. If you are unable to negotiate the stairs, because of mobility limitations, we will reserve one of these spots for you for your stay upon request. Feel free to call or email ahead.
Check-Out
Check-out must be completed by 10:30am so that we are able to fully and completely clean the room for the next guest.
Smoking
As a courtesy to all our guests, and in accordance with state regulations (and high wildfire danger in our forest), we have a no smoking (of any substance) policy throughout our entire premises (inside and out). For those guests who wish to smoke, as long as there are no wildfire restrictions enacted, it is allowed in the seating area with a bench near the bottom of the driveway behind the mailbox. We have a covered ashtray on the table by the bench to extinguish butts (please leave covered when not in use). Due to our fire danger, do not leave ashes or butts on the ground. We reserve the right to apply a cleaning charge of $150 for non-observance of this policy.
Pets & Jesse James, the Inn Dog
The innkeepers have pet puppy, Jesse James, a collie; he lives on the property, but cannot go in any guest rooms. Sometimes he is allowed in the common areas, but upon request by a guest he will be kept away from the public areas. As of Fall 2020, we now have a dog-friendly room, the Oakwood Room. See our “Pooch Package” policies here. We cannot accommodate guest pets in any other room. There is a Pet Resort at the Grand Canyon Railway which offers boarding facilities for your pet. Under the ADA (Americans with Disabilities Act), service animals individually trained to do work or perform tasks for the benefit of an individual with a disability are welcomed.
Breakage/Damage and Flammables Prohibited in Guest Rooms
Accidents happen, and things occasionally break or may not work correctly. Guests are asked to report such occurrences, so repairs can be made or items replaced. Damages or related loses over and above normal wear and tear of furnishings, amenities or the property, but due instead to guest misconduct, will be billed to the guest at the full replacement value. If necessary, a $150 cleaning fee will be charged for the time required to clean the damage. No candles, incense or other flammable items are allowed in the guest rooms, in accordance with fire regulations.
Breakfast & Dietary Restrictions
We believe that a special breakfast experience is one of the reasons people stay at a B&B. Honoring individual tastes, culinary preferences, and dietary restrictions is important, so we offer guests many choices for breakfast, which is served from 8:00-9:00 AM in the dining room, on the deck (in the warmer months), or in your room. We offer a “To-Go-Breakfast” if you will be leaving earlier. Our menus change daily and seasonally. Let us know of your needs in advance, and we will attempt to accommodate whenever possible; please understand that we operate a small kitchen and are unable to guarantee no cross-contamination.
Kitchen
We operate a licensed commercial kitchen facility, and in observance of food service regulations, only staff is allowed in the kitchen, so there are no food preparation areas available to guests. However, there are Keurig coffee makers with complimentary coffees and teas in each guest room, and a fresh water dispenser for hot and cold water is located in the hospitality area of our main building. The innkeepers will provide ice upon request.
Welcoming Environment:
We welcome all adult guests (over the age of 16), extending the same hospitality and respect to everyone; we expect that our guests provide that same courtesy to other guests while here at Sheridan House Inn.
Quiet Hours:
For the comfort of all the guests, quiet hours are observed between the hours of 10:00pm to 7:30am in both the Main House and the Guest House. Please be respectful of this time.
Group Reservations/Cancellations:
3 or more rooms booked together is considered a Group Reservation; call to make special arrangements and check availability. All payments must be made on one provided credit card. A 1-night deposit will be collected per room at the time of booking, and the final payment for all rooms will be charged on the provided card thirty-one (31) days prior to arrival. For Group Reservations, a thirty-one (31) day cancellation period applies. Deposits will be refunded, minus a $25 cancellation fee per room if canceled more than thirty-one (31) days prior to arrival, and the full reservation fee is non-refundable if canceled within thirty-one (31) days prior to arrival.
Privacy Policy
Our Mission – We are dedicated at Sheridan House Inn to protecting your privacy and safeguarding your personally identifiable information.
Information Collection – Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Sheridan House Inn. We only collect information about you that we consider necessary for achieving this. Personal identifiable information is only obtained when making a reservation. All identifiable information provided will not be disclosed to anyone unless we are specifically requested to do so. Sheridan House Inn does not give or sell to anyone any information we collect on our site. We sometimes use data collection devices such as “cookies” on certain pages of the Site to measure effectiveness and safety. A “cookie” is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose.
Security – At Sheridan House Inn, we take security seriously. When users make a reservation, we use every precaution to safeguard it online and offline. Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Policy Modifications – Sheridan House Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.
